Terms of Service
is owned and managed by Innotrend Holdings Ltd
The following are the Terms and Conditions of orders placed with Innotrend Holdings:
On ordering from Innotrend Holdings you confirm your agreement to these Terms and Conditions.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Accepted Methods of Payment
Payments can be made using any of the following methods online via paypal:
• American Express
• Visa Electron
Please note if you are ordering outside of the United kingdom, please be aware that your credit card company may charge a currency conversion fee. 2. Payment after placing order online If you do not wish to pay online, please complete the online order form and further instructions will be presented. The following methods of payment are accepted:-
• Direct Bank Deposit – Goods will be dispatched once the funds are cleared in the Innotrend Holdings account. This can be arranged at any branch of HSBC in Hong Kong.
• Bank Transfer – Most banks will carry out bank transfers for small charge and this can usually be arranged over the telephone or online banking. Goods will be dispatched once the funds are cleared in the Innotrend Holdings account.
Please complete the online order form for more information on how to pay by the above means. Please ensure that the correct funds arrive in the Innotrend Holdings account, after any charges that are due for delivery & foreign transfers etc.
Goods will be dispatched on receipt of cleared payment. Delivery charges are quoted when placing an order.
Standard United kingdom delivery is arranged through EMS Recorded Delivery. A signature will be required on receipt of goods. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery. Delivery can be as fast as the next working day, but please allow 10 working days. Worldwide delivery is arranged through EMS Recorded Delivery. A signature will be required on receipt of goods. Delivery times can vary , from 2-10 working days. Innotrend Holdings. is not responsible for any currency conversion charges imposed as a result of this.
Orders placed online can be placed on our order form. Payments placed online will be placed on Paypal Secure Server. On this form, all credit / debit card details are place on paypal security payment server,we do not actually see your credit / debit card details.
Please note that Internet host IP addresses are recorded for security reasons when placing an order online.
We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. Innotrend Holdings will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers. We may use the addresses submitted to us to occasionally notify you about important functionality changes to the Innotrend Holdings web site, new services and special offers we think you’ll find valuable.
We monitor customer traffic patterns and site usage to help us develop the design and layout of the Innotrend Holdings web site.
We operate a 7 days return period as explained below. All the products on sale from Innotrend Holdings have met our high quality-control standards. However, if you find a defect with any product purchased, please e-mail us at email@example.com
Goods which are defective on receipt can be returned for a replacement. Goods found to be defective within 7 days will be replaced.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer’s expense.
We do not operate a try before you buy policy. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition suitable for re-sale in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being addressed along with a postage fee, or refunded, less postage and packing. A handling fee of 15% will be made. However any unlocking clips, debranding packs, unlock packs, spyphones, stealthphones or any other one time use items are exempt from this, as our policy is not to supply these types of items to be used by the customer then returned for refund or exchange, unless found to have a manufacturing fault.
Refunds by credit card are made to the same credit card that was used for the purchase.
Refunds by paypal etc. are made to the same email address that was used for the purchase.
The above conditions are in addition to your statutory rights which are not affected.
Our fraud Policy:
Innotrend Holdings LTD.will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities.
Please note that Internet host IP addresses are recorded when placing an order online.
All registered trademark are belong to their respective owner Please be aware that using unofficial products with your mobile phone may invalidate your phone’s manufacturer’s Warranty. Innotrend Holdings is not responsible for any damage caused to your phone. Unlocking is legal in most countries, customers receiving any unlocking equipment are required to check local laws before purchasing. Innotrend Holdings. are not responsible for any law infringements made by its customers. All orders are subject to our Terms and Conditions